Customer Service Representative Job Openings Merry Maids West Houston, TX in 2019

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Merry Maids West Houston, TX Recruitment 2019

Customer service representative Jobs Job Opening in Houston

Position Overview:

Maintain communication with customers by phone and email, resolve and de-escalate any customer concerns, confirm customer appointments, follow up with leads, schedule sales bids and take incoming phone sales. Provide general facilities administration support which may include data entry, system updates, and weekly payroll submission. Communicate and assist technicians throughout the day regarding scheduling, driving directions and customer requests.


Responsibilities:

  • Completes daily closeout process in the system inputting data for time spent at customers' home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices.
  • Schedules sales bids and generates ancillary revenue through additional services such as refrigerator, ovens, and window cleanings and laundry washing.
  • Contribute to and maintain a positive work environment.
  • Customer retention
  • Answers phones and directs calls to the appropriate parties.
  • Confirms customer appointments.
  • Prepares laundry for the following day and maintain a clean office environment.

Education and Experience Requirements

  • High school diploma/general education degree (GED) plus 2 years of customer service required

Knowledge, Skills and Abilities

  • Bilingual a must
  • Strong customer service skills
  • Comfortable with phone sales
  • Personal time management and organizational skills
  • Verbal and written communication skills
  • Ability to work as a team player is a must
  • Dependable and adaptable to operate within a fast-paced work environment
  • Ability to drive to customer homes as needed
  • Ability to differentiate between variously colored cleaning products by identifying the color or product name
  • Ability to define specific uses of cleaning products
  • Ability to read and understand cleaning instructions indicated on customized service reports
  • Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Disclaimer: As the owner and personnel manager of your franchised business, you have both the right and responsibility to select and control your employees, establish your employment policies and practices (including pay practices), develop your employee relations, and comply with all federal, state, and local employment laws. The information contained in these documents is provided merely for informational purposes, the use of this sample by you is not required under your franchise agreement, and this sample is intended to serve only as an aid to you in deciding how to operate your business. You are not required to use any of the information contained in this sample, but we invite and encourage you to review the information provided and incorporate into your own personnel practices any material you feel is appropriate for your operation. You are free to modify the material, of course, to reflect your individual business. Remember that employment laws and practices change over time and vary significantly from state to state, so you should consult an employment law attorney in your state to determine the appropriateness of practices, policies, and forms for your business. There is no guarantee that following the recommendation will result in business success or that your results will be the same as other franchisees or company stores. Success is determined by many factors including market conditions which may vary widely as well as individual talents and effort.


If You are interested to fill Customer service representative Jobs Houston December 2019 Merry Maids West Houston, TX, please prepare requirements/files and documents needed to fill Customer service representative Jobs Houston December 2019 Merry Maids West Houston, TX above immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Houston. Please note that the job is free of charge.

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