IT Operations Analyst I Job Openings TD Bank in 2020

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TD Bank Recruitment 2020

IT Operations Analyst I Jobs Job Openings in Lexington
About , America's Most Convenient Bank®

, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. is headquartered in Cherry Hill, N.J. To learn more, visit Find on Facebook at and on Twitter at

, America's Most Convenient Bank, is a member of Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Job Description

About This Role

We are looking for someone to work directly with customers and clients to provide first-level, technology-based support. You'll share in our commitment to analyze and resolve emerging issues within an established time frame. Think career growth potential!

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:

  • Provide courteous, efficient, and professional customer service to inquiries, address and resolve promptly.
  • Verify the quality of problem resolution, changes and enhancements, and monitor trends.
  • Assess caller's knowledge and translate information when providing assistance.
  • Assign service issues to other team members, co-ordinate problem resolution and the implementation of changes according to established change processes, integrate all information sources when providing assistance to clients.
  • Ensure change activities are performed on time, at minimal business risk.
  • Monitor resources to ensure application/technology delivery.
  • Identify, resolve, escalate and communicate service delivery issues and/or complaints.
  • Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery.
  • Maintain proficient knowledge of technology components, applications, clients/customers and business services.
  • Prioritize activities to ensure time invested is appropriate to the availability impact.
  • Provide seamless activity and process integration, recognizing system interdependencies.
  • Act as an information "go-to" for colleagues, business partners, clients/customers.
  • Ensure prompt service issue updates, achieve swift resolution.
  • Deliver, maintain accurate documentation.
  • Follow standards, policies and procedures, comply with disaster and business recovery plans.
  • Maintain a secure work environment, adhere to notification and escalation processes.
  • Ensure effective communication throughout service issues and scheduled changes.
  • Recommend internal, departmental process improvements.
  • Respect TD's technology delivery practices, standards, project management disciplines.
Other duties as assigned • Driving Requirements: • Travel Requirements:

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:

  • Undergraduate Degree or Technical Certificate.
  • Drive to provide legendary, front-line support.
  • Adeptness in investigating problems outside your own knowledge area (read: apply a broad business focus).
  • Confidence in making wise decisions on your own within generally defined parameters.
  • Exceptional team player! Winning communications skills!
  • Must be eligible for employment under regulatory standards applicable to the position.

If You are interested to fill IT Operations Analyst I Jobs Lexington February 2020 TD Bank, please prepare requirements/files and documents needed to apply IT Operations Analyst I Jobs Lexington February 2020 TD Bank above as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Lexington. Please note that the recruitment is free of charge.

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