Customer Support Engineer Job Openings Veruna, Inc. in 2020

Veruna, Inc. Vacancies 2020 - Veruna, Inc. needs a new official to apply Customer Support Engineer Jobs that will be placed in Austin. You will receive the much better probability along with safer dwell sometime soon. Signing up for this corporation can make and individual competent to reach the own purpose less complicated and also make your current aspiration come true.

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Veruna, Inc. Jobs 2020

Customer Support Engineer Jobs Job Openings in Austin

Company: Veruna, Inc.

Role: Customer Support Engineer
Reports to: Customer Success Team Lead
Job Type: Full-Time, Exempt
Contact: Heather Leite: hleite at; Cover Letter and Resume required

Help Us Shape the Future of the Insurance Industry

Veruna empowers insurance agencies to control the destiny of their business. We are a venture backed start-up in high growth, scale-up mode built on the Salesforce platform.

Veruna is seeking individuals who are passionate on building a business and want to overcome new challenges.

Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. Overall, we strive to create a culture that is both relaxed and focused, and we stress empathy and collaboration with our customers, users, and each other.


Veruna is looking for a Customer Support resource focused on working with the Customer Success team to ensure the best user and client experience in the market. In this role, you will be an important part to our clients’ success on the product assisting with problem solving and educating customers in real-time.

You Are:

  • Someone who loves sinking their teeth into a challenge
  • Able to explain complicated, technical issues to non-technical people
  • Willing to suggest improvements to product and process
  • Loves (or really, really likes) solving problems


  • Offer direct customer and technical support to users through phone, email, and chat in accordance with company service level requirements
  • Determine, review criticality, and prioritize resolution of issues
  • Support customers to answer queries, locate information, guide to self-help resources
  • Follow Veruna support policies, procedures and SLAs
  • Engage in Knowledge Management process by creating and using materials
  • Create application training manuals and classroom training materials as necessary (i.e. demo recordings)
  • Support new personnel in software, programs, and operational instructions
  • Learn the business process for the Veruna Accounting system (technical aspect)
  • Investigate, analyze and resolve Veruna Accounting tickets (technical aspect)
  • Be available for extended CS hours
  • Additional duties and responsibilities to vary as needed

What You Need:

  • Proven customer support/service experience
  • Knowledge of typical software support operations procedures
  • Excellent time management skills; ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong personal organizational and planning skills
  • Proficient in MS Office
  • Computer skills and knowledge of office software packages

What Will Make You Stand Out:

  • Salesforce Admin Certification
  • Accounting experience
  • Independent and fast learner
  • Prior experience working in the Insurance industry (preferably on the agency management side)
  • Willing to dive in and learn as you go!

Veruna is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Full-time

Salary: $60,000.00 to $80,000.00 /year


  • 401(k) Matching
  • Dental Insurance
  • Flexible Schedule
  • Flexible Spending Account
  • Health Insurance
  • Paid Time Off
  • Vision Insurance


  • Customer Support: 2 years (Preferred)
  • Salesforce: 2 years (Preferred)
  • General Accounting: 2 years (Required)

Application Question:

  • Prior experience working in the Insurance industry?

Work Location:

  • Fully Remote


  • Monday to Friday

Company's website:


If You are interested to fill Customer Support Engineer Jobs Austin June 2020 Veruna, Inc., please prepare requirements/files and documents needed to apply Customer Support Engineer Jobs Austin June 2020 Veruna, Inc. above as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Austin. Please note that the hiring is free of charge.

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