Customer Service Representative I Job Openings Centene Corporation in 2020

Centene Corporation Jobs 2020 - Centene Corporation needs a new employee to fill Customer Service Representative I Jobs that will be placed in Columbia. You will receive the far better prospect along with safer dwell later on. Signing up for this enterprise can make anyone able to attain the own purpose less complicated and also make your current aspiration come true.

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Centene Corporation Recruitment 2020

Customer Service Representative I Jobs Job Opening in Columbia
    Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
    Foundation Care:
    Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services
  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

  • Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred.
    License/Certification:
    For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.
    For Nebraska Total Care Only: High school diploma required. . 1+ customer service experience preferred. Customer Service experience in healthcare or insurance industry strongly preferred.
    is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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Job Informations

Job Title : Customer Service Representative I Company : Centene Corporation Location : Columbia Pub Date : 3 days ago

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