VIPdesk Connect Hiring 2020 - VIPdesk Connect calls the candidates to fill Customer Care Representative - Owlet Care Team (Remote) Jobs that will be placed in Remote. You will definitely get the far better prospect along with less dangerous are living in the future. Joining this corporation can make people capable to attain the goal easier and also create your own aspiration become.
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The Customer Care Representative (we call Brand Ambassador) is dedicated exclusively to the Owlet Care customer care program and provides customer and technical support for the award-winning company focused on infant wellbeing. Owlet’s innovative products include HD live-streaming monitors and the Smart Sock that tracks heart rate, oxygen levels, and sleep trends, alerting parents and caregivers via a connected base. Intelligent apps available on the iOS and Android platforms provide real-time notifications and historical data with insights into sleep behaviors and infant wellbeing.
Brand Ambassadors are responsible for assisting client’s customers via all channels (phone, chat, e-mail, SMS) while meeting metrics including quality and customer satisfaction using empathy as a way to engage and build rapport—communicating from the heart, as well as the head. The Brand Ambassador answers customer questions about products, client policies, promotions, and provides general customer service resolution on behalf of our clients. The Brand Ambassador also provides technical support using his/her passion and knowledge of the clients' brands to ensure an authentic and personal experience that promotes brand loyalty.
The Brand Ambassador provides general customer service including order placement, order tracking, warranty returns, and product advice with a thoughtful, friendly, and empathetic tone. The Brand Ambassador also troubleshoots and resolves customer issues including Wi-Fi connectivity, device setup, app setup and configuration. The Brand Ambassador takes ownership of customer issues and follows through to solve problems while exercising patience and willingness to provide assistance for simple and complex inquiries with positive energy.
Qualities of Brand Ambassadors:
Dynamic Communicators –With the voice of our client, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they simplify the complex, breaking down to make understandable to those less tech savvy—and maybe even sleep deprived.
Empathetic – Brand Ambassadors know how a message is conveyed is equally important as what is said. By putting themselves in a new parent’s shoes, they focus on the customer’s experience and connect, human-to-human.
Knowledgeable –Brand Ambassadors are constantly working on improving skills. When new products are released and apps are updated, Brand Ambassadors enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, Brand Ambassadors are problem solvers who welcome and lean into challenges.
Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.
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